Learning Activity 5-B-1

Problem Return Technique Application

Interactivity/Assignment - 30 points

Assignment Rubric

1. Download a copy of the Problem Return Technique Activity Worksheet. Note: This activity follows the Problem Return eight steps and may take you several days to complete.
2. Review each Problem Return step in the interactivity in the Key Information. Read through the scenario examples provided and follow the prompts in the activity sheet for each step.
3. Save the completed worksheet with your name and post it to assignments with any comments you might have for your facilitator in Assignments "5-B-1: Problem Return Technique Application."