Community Building and Collaboration

Woman working at laptopExample Chat Transcript

This is an example of an actual chat discussion that took place around a lesson with a small group of students. Read this chat to get an example of how a discussion can be moderated in a chat; however, do not follow it as a prescriptive script for managing your own chat discussions.

Background:

This chat took place over a time frame of about 45 minutes. The instructor, Natalie, actually prepared a discussion script including some anticipated questions. She did not use all of the questions in her script, and also posed a few on the fly.

Student Prework:

Students were given access to an interactivity and handout which defined all of the question types from Questions for Life (QFL) as part of an internal course for PLS facilitators. You'll see references to these question types in the chat. Students also watched a video titled “Digital Students @ Analog Schools.”

Lesson Objective:

Students were asked to come to class with a set of questions. The main purpose of the chat is to share their questions and have a discussion about these questions.

Acronym and Smiley/Emoticon Translator

This example chat used a tool called Skype, which includes an emoticon feature. Emoticons are little symbols often used to indicate mood or to abbreviate talk in a chat. The table below includes emoticons used during the chat as well as acronyms that are commonly used. In Skype, icons are automatically shown in place of the letters and punctuation which make the smileys.

Typing

Actual symbol/emoticon

Possible meaning/indication

(F)

Flower in pot

Happy

(sun)

Sunshine

Happy

:D

Big smile

Really happy

:S

Worried Smiley

I’m anxious

(*)

Star

Great work! Or Good job!

(dance)

Dancing man

Dancing with joy

(clap)

Clapping smiley

Applause

LOL

Laughing out loud

Humorous response

ROFL

Rolling on floor laughing

Humorous response

TTYL

Talk to you later

Parting words

Chat Transcript

Dialogue

Notes

NATALIE -says: Hello everyone.

APRIL- says: hello

CHRISTY - says: Hi!

PAMELA - says: hello!!

NATALIE -says: Nice to have you all here! :)

NATALIE -says: It’s good to see everyone here in the chat.

SANDY - says: Hi!

NATALIE -says: (F)

CHRISTY - says: oooh, flowers. :) (F)

NATALIE -says: Before we get started...

NATALIE -says: If you haven’t done so already you can make your chat window bigger by dragging on of the edges of the chat window. Though I recommend keeping at a medium size so it’s easier to read all the text.

NATALIE -says: Also you can use the Emoticons or smiles as needed

NATALIE -says: :)

APRIL- says: (sun)

KATHERINE - says: I was in the worng window - now I see everyone!

NATALIE -says: No problem, Kathy... I do that all the time

NATALIE -says: :)

SANDY - says: :S

NATALIE -says: Okay everyone...Thanks for participating in our Chat pilot today.

NATALIE -says: This is a new experience on many levels for all of us…

NATALIE -says: But what we learn today will help us shape how we do this in the future.

NATALIE -says: pam or others did you have anything to add or questions about Skype before we begin?

KATHERINE - says: not me...

SANDY - says: I'm good to go.

Instructor uses this time to break the ice and say hello. The instructor can also use this time to provide additional guidelines on how to use the chat tools effectively.

NATALIE -says: (sun)

NATALIE -says: Before we start I’d like to set up some ground rules for chat to make reading the discussion easier.

NATALIE -says: If you’d like to ask a question- type a Question Mark “?” or the word “question”  and then hit enter.

NATALIE -says: There will be times that I’ll ask for responses from everyone I’ll usually preface these response times with “What did everyone think?” or “Go Ahead and Give your response.”

NATALIE -says: I will sign the group to gather attention again with the words “let’s focus…”

NATALIE -says: Also please, please let us know if the chat is moving too fast.

NATALIE -says: All right let’s get started with the lesson

NATALIE -says: We were all able to views the Video Digital Students in an Analog School right?

PAMELA - says: Yes!

CHRISTY - says: yes

APRIL - says: yes

SANDY - says: yes

KATHERINE - says: Yesterday, I mentioned to you that it buffered every ten seconds - I tried again today and it did so again... FYI

Instructor uses pre-written script to remind students of ground rules. Prewritten script is highlighted in green.

NATALIE -says: It thought it was a fun video... and i'd like to hear people's responses to it after the lesson.

NATALIE -says: That's good to know Kathy

NATALIE -says: I think I'll check out some things that may be causing that problem.

NATALIE -says: Now, The goal of the lesson today is to create a set of questions given the readings that include the various question types used in "Questions for Life. "

NATALIE -says: Just as a review can anyone tell us what the two families our group s of questions:

NATALIE -says: Feel free to jump in

KATHERINE - says: info gathering and encouraging deeper thinking

NATALIE -says: Super

NATALIE -says: ...oops meant to say Super good! :)

NATALIE -says: Focus questions included Perception, Induction, Analysis, Same/Different

NATALIE -says: Sharpen conversation questions = Insight, Appraisal, Summary, Evaluation, Idea, Prediction, and Action

NATALIE -says: Question: Just off hand, which questions do you think are the hardest to frame or come up with?

Instructor reintroduces objective of lesson and sets up first sharing

Instructor asks students to think about questions in a different light and asks question not included in the prework

APRIL - says: the second set: sharpen conversation questions

SANDY - says: I didn't think any were harder than the others. They seem to move in a kind of progression. Mine were all related that I created.

KATHERINE - says: why do you say that, APRIL?

APRIL - says: deep thinking is never really easy. Developing your own ideas rather than relying on someone else's can be a difficult process.

NATALIE -says: I think the action ones can be hard to come up with, some may require prep work and thinking it out more.

NATALIE -says: That's an excellent point APRIL!

NATALIE -says: Okay...

NATALIE -says: Let’s continue by sharing our questions and start from the top of the list. Use the worksheet and copy your questions into the chat

NATALIE -says: if you'd like

NATALIE -says: and it's easier than typing them out.

NATALIE -says: Did anyone have come up with a perception question they’d like to share?

KATHERINE - says: I am wondering whether it is harder to ANSWER the deep thinking questions - or harder to generate the questions. Hmmm

NATALIE -says: Hmmm... that's a great point Kathy.

CHRISTY - says: I'll share a perception question: How many times does the scene cut or change in the first two minutes of the video?

APRIL - says: ooo good one!

CHRISTY - says: (This question would require people going back to watch specifically for that.)

APRIL - says: Was the video in black/white, color, or both?

NATALIE -says: Please note I’ll keep track of these in the discussion. I might take note of some of these questions and use them to fuel our later discussion

NATALIE -says: How about an INDUCTION question?

KATHERINE - says: In which online courses will we see synchronous chat built in?

PAMELA - says: what common topics did all the individuals in the video mention?

NATALIE -says: Good, good.

CHRISTY - says: My induction question was similar to PAM's: What were some similar complaints about teaching methods voiced by multiple students interviewed for the video?

APRIL - says: What was the common thread throughout all the interviews?

SANDY - says: What is a generalization that you could make about a successful student?

KATHERINE - says: ooops! my slower typing was a perception question

APRIL - says: Sometimes they're both, Kathy.

NATALIE -says: That's okay... it's actually a good exercise to look back at the text and see if we can identify thye question types.

NATALIE -says: After the chat

NATALIE -says: I want to interject that sometimes it's okay to bring in an earlier frame of thought that you were not able to express.

NATALIE -says: Let's share a few more questions sort of all at once and we can look back at them earlier...

KATHERINE - says: Analysis: What specific procedures need to be detailed for new Skype users to minimize their frustration and maximize their success?

NATALIE -says: oops later.

SANDY - says: Analysis: What are some factors in education today that play a role in the success or failure of students?

NATALIE -says: You can share in this format

NATALIE -says: Insight: What can you infer about how the students learned in their high school environment?

CHRISTY - says: Same/Different: How does traditional lecture-based teaching contrast with effective learning for digital natives?

KATHERINE - says: S/D: Compare and contrast Skype chatting with instant messaging.

NATALIE -says: but I see SANDY's faster than me :)

CHRISTY - says: Appraisal: What was the most effective part of this video?

NATALIE -says: Abbreviations are good... great quick thinking Kathy!

APRIL - says: Analysis: How does the visual effect of the film reflect the topic that the students are discussing?

CHRISTY - says: Summary: What was the key message of this video?

SANDY - says: Appraisal: To what extent does the teaching style impact the level of successful learning?

CHRISTY - says: Great analysis quesiton APRIL

APRIL - says: Thanks, CHRISTY!

CHRISTY - says: Prediction: What do you think the soon-to-be teachers in this video will do differently in their classrooms?

CHRISTY - says: Action: What is one way technology could be used to better meet the needs of learners like the ones in this video for this course specifically?

NATALIE -says: These are really great.

PAMELA - says: Insight: what needs to change in schools to accommodate the points students cited in the video?

Instructor asks students to share the questions they came to the conversation with.

It might be better to pause the group between the listing of the questions or during a quickly flowing chat conversation, so that all people can keep up with the flow of discussion

KATHERINE - says: I'm noticing that in my efforts to read what folks are posting, I can't do three things at once: read, process and think about what is posted, and type all at the same time

NATALIE -says: That's a good observation...

NATALIE -says: We can slow things down a bit.

NATALIE -says: Sometimes it's good to get conversation flowing, but then we have to pull it back in and focus

APRIL - says: Insight: Does the ethnicity of the students in the video have any impact on how they percieve technology in the classroom?

APRIL - says: (I don't think so but it's an interesting thought)

KATHERINE - says: Insight: What pattern might be evident between personality type and comfort in Skype chatting?

NATALIE -says: That's actually quite pertinent.

NATALIE -says: Good one Kathy!

KATHERINE - says: How is what APRIL said pertinent?

NATALIE -says: Some people may not have as much access to technology because of their family income and class unfortunately.

NATALIE -says: Some schools might not have as much access.

NATALIE -says: But thanks for asking that question.

KATHERINE - says: Are we equating SES with ethnicity?

NATALIE -says: Not in all cases.

NATALIE -says: Okay I'm looking back at the chat questions and it looks like we have a great sampling.

KATHERINE - says: This is one of those things that we might have to be careful about when doing these kinds of chats for fear of people misinterpreting...

NATALIE -says: Let's take a minute to look at the questions and select a handful that we might use in an actual setting.

NATALIE -says: That's a good point.

CHRISTY - says: That's a consideration in any class though, face to face or online

NATALIE -says: It happens in real life in chats.. but usually people find ways to clarify what they mean.

PAMELA - says: live discussion or chat

NATALIE -says: True

KATHERINE - says: I agree. when chatting this way we tend to abbreviate our remarks - the context is briefer and the "holes" are easier to fall into due to the brevity

APRIL - says: Maybe when something like that happens again, we should ask for further clarification from the original poster?

NATALIE -says: Good point... we could simply ask could you clarify what you mean about that?

APRIL - says: That works!

APRIL - says: : )

KATHERINE - says: I need you all to know that I'm not picking on anyone!! It was a "teachable moment" and I wanted to explore this a little...

NATALIE -says: I like the discussion we have going here. It's pretty meaningful and helpful.

APRIL- says: I didn't think you were. :)

NATALIE -says: No, I see that... Kathy! Nice Catch!

NATALIE -says: Excellent quick thinking :)

NATALIE -says: (F)

Instructor stops to slow down the pace of instruction

NATALIE -says: Did any of the questions we shared stand out for anyone?

NATALIE -says: Or are there other questions you didn't get to share?

CHRISTY - says: I liked this one from PAM because I think it encourages further discussion: Insight: what needs to change in schools to accommodate the points students cited in the video?

PAMELA - says: CHRISTY's question: Same/Different: How does traditional lecture-based teaching contrast with effective learning for digital natives?

NATALIE -says: Please note we can always share (or the students in a chat session) can look over each other's worksheets after the chat.

APRIL- says: For this particular video, I like PAM and CHRISTY's induction questions about common topics in the video

APRIL - says: And I like Kathy's question about using Skype and personality types

CHRISTY - says: APRIL's analysis question also caught my eye: Analysis: How does the visual effect of the film reflect the topic that the students are discussing?

PAMELA - says: i liked that too.

CHRISTY - says: And SANDY's appraisal question: Appraisal: To what extent does the teaching style impact the level of successful learning?

APRIL - says: Can we say we liked all of them? :D

CHRISTY - says: (rofl)

NATALIE -says: Let's take first... CHRISTY and Kathy's questions.

KATHERINE - says: (*)

NATALIE -says: Let's open up a deeper discussion using CHRISTY's

NATALIE -says: Same/Different: How does traditional lecture-based teaching contrast with effective learning for digital natives?

KATHERINE - says: CHRISTY - please id digital natives

NATALIE -says: Good point Kathy

NATALIE -says: Jeez, you're really quick at this.

NATALIE -says: :)

APRIL - says: After reading that post that PAM sent us the other day, I think the term "digital native" is a bit fuzzy

CHRISTY - says: Digital natives are people who grew up with the internet and technology to connect them

PAMELA - says: and have never know a world without technology

NATALIE -says: Then I am not exactly a digital native.

CHRISTY - says: at least roughly--APRIL's exactly right that the term is fuzzy

CHRISTY - says: no, none of us are young enough because we remember life before email

NATALIE -says: Because I owned a "Merlin" and "Simon Says"

APRIL - says: neither am I, then. I do remember our first computer and it was huge deal even if we could only play Space Invaders on it.

CHRISTY - says: but some of us have less of a "digital accent" than others ;)

PAMELA - says: The article said students in k-college

APRIL - says: I confess I still call people to see if they got my email. Geez, if they would just email me back immediately it wouldn't be that big of a deal! lol

APRIL - says: My boys are digital natives then.

CHRISTY - says: Kathy, does the concept make sense now?

KATHERINE - says: yes - thanks

 

NATALIE -says: All good points..

NATALIE -says: So let's see if we can discuss the quesiont

NATALIE -says: Same/Different: How does traditional lecture-based teaching contrast with effective learning for digital natives?

SANDY - says: Digital native would be impatient with the slow pace of lecture.

NATALIE -says: Another question... to probe on this one... why do you think they have a hard time with just lecture-based teaching?

KATHERINE - says: To respond CHRISTY's question then - I think that there is a parallel to discussing the difference b/t lecture based and activity centered just like the difference b/t lecture based and tech based. It's a pardigm shift for many educators - it's not the way they learned... so there is a lack of comfort

CHRISTY - says: I think it's harder for digital natives to be passive recipients of information without any learner control

PAMELA - says: visual vs auditory

KATHERINE - says: engagement

NATALIE -says: Do you think that this can be a good/bad thing that they can't learn from lecture.

NATALIE -says: Because sometimes you can't escape it

APRIL - says: interacting ith many people rather than just one

PAMELA - says: i think it's a bad thing that profs rely so much on lecture.

APRIL - says: It isn't that lecture isn't a good/bad thing. It needs to be relevant, no matter who is on the receiving end.

CHRISTY - says: I think it's a bad thing to rely on any single teaching method so much

NATALIE -says: Why do you think that PAM?

KATHERINE - says: (did we lose SANDY?)

NATALIE -says: I think she's here.

APRIL - says: If it's relevant and the student realizes how he/she can apply it, then it is a useful tool.

PAMELA - says: i think it's a resistance to change

SANDY - says: No, I'm sitting here reading the rolling script.

APRIL- says: You have to remember that technology is a tool and a means to an end. It's not the end itself.

NATALIE -says: That's okay, I have to scroll back too.

NATALIE -says: I'm taking all this into account.

CHRISTY - says: True, APRIL. If an online course is just a page turner or talking head videos, you might as well do a f2f lecture. It is about the pedagogy more than the technology

KATHERINE - says: APRIL is right on - strategies must be purposeful!

NATALIE -says: You're points make sense APRIL.

 

NATALIE -says: Okay, let's start winding down the discussion.

APRIL - says: What?! We just got started!

APRIL - says: ;)

NATALIE -says: Any other last sharings on the video?

KATHERINE - says: (just noticed the little pencils moving when folks are typing! Sorry - it was an ah-ha moment!)

APRIL - says: :D

NATALIE -says: Love the little pencils.

CHRISTY - says: Nope I don’t have any questions

PAMELA - says: Me neither

APRIL- says: Me too

NATALIE- says: Sandy?

SANDY- says: I’m fine too.

NATALIE -says: Okay, I'm going to wrap up discussion. But I want to remind you all to provide me with feedback. In fact, I think I will send an email with a few questions

NATALIE -says: about your experience here today.

NATALIE -says: This was an excellent group!

CHRISTY - says: Yeah NATALIE for all your hard work putting this together! (*)

KATHERINE - says: thanks for setting this up and facilitating it Nataltie - and for your help yesterday! (y)

APRIL - says: (dance)

SANDY - says: Thanks for all of your time to everyone!

NATALIE -says: Talk to you all soon!

Ending the conversation

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